Teletherapy (or Therapy via Video) is one of the best things to come from the changes in technology over the years.
There are a number of people for one reason or another who aren’t able to come in for traditional counseling at the P & FS office. For those who are homebound due to medical or psychological reasons, Teletherapy opens up access to counseling that was not previously available.
For those people, our counselors are licensed to provide online counseling to residents of the state of Pennsylvania using Thera-LINK. Thera-LINK is a Secure, HIPAA-compliant, user-friendly solution that allows our client’s to meet with their counselor from the comfort of their own home via a secure web-portal.
Things to Know:
Insurance Benefits – Some insurance companies cover Teletherapy whereas others do not. It is the client’s responsibility to know their benefits and what is covered in network. We are currently in network with Highmark (Teletherapy is covered by Highmark insurance unless expressly stated in your benefits).
Technology Requirements – Thera-LINK DOES NOT CURRENTLY WORK in Safari on your Apple computer. Thera-LINK will work perfectly well in Firefox or Chrome, and can be downloaded for use on an Apple computer. If you are trying to access Thera-LINK from an iPhone or iPad, you will need to download the Thera-LINK app. Here are instructions to help you navigate this process on an iOS device – https://intercom.help/thera-link/general/getting-started/ios-getting-started-for-clients
Connectivity – When using Thera-LINK, the more bandwidth you have, the better the video connection will be during the session. Connecting to a secure Wi-Fi signal will vastly improve your connectivity.
If you are interested in a video-therapy session via Thera-LINK:
Introduction to Thera-LINK
Thera-LINK Client Portal Instructions